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Social Engineering for Call Centers
Test your processes and harden your agents against pretexting, vishing, and account-takeover attempts.
Your agents are your most targeted attack surface. Attackers call in posing as customers, executives, or vendors to reset credentials, change payout details, or extract sensitive data. We run realistic vishing and pretexting campaigns against your live queues to find where process breaks down — then help you fix it.
- Live vishing & pretext call campaigns
- Identity verification & KBA bypass testing
- Account takeover and SIM-swap scenarios
- Agent scoring, coaching & hardening playbooks
- Escalation and callback process review
- Executive-ready findings report
THREAT SIMULATION
- 01Attacker researches a customer via OSINT and breached data
- 02Calls in posing as the customer under time pressure
- 03Agent skips a verification step to be helpful
- 04Attacker changes email & phone on the account
- 05Account fully taken over — password reset completed